Privacy Policy

We collect information you provide directly, information collected automatically as you use the Services, and information from third parties such as our payment processor and analytics providers. The categories include:

• Identifiers and contact data — name, email, shipping/billing address, phone number, and account credentials.
• Order and transaction data — products purchased, order history, and payment confirmation (full card numbers are processed by our payment provider, not stored by us).
• Account and profile data — display name, institution, and forum activity if you create an account.
• Communications — messages you send us (e.g., contact or lab-support requests) and your communication preferences.
• Technical and usage data — IP address, device and browser type, pages viewed, referring URLs, and interactions, collected via cookies and similar technologies.
• Inferences — preferences derived from your activity (e.g., product interests).

We use information to:

• Process and fulfill orders, take payment, and provide customer and laboratory support;
• Create and manage your account and the community forum;
• Communicate with you about orders, account activity, and (with consent) marketing;
• Operate, secure, maintain, and improve the Services and prevent fraud and abuse;
• Personalize content and measure the performance of the Services and our marketing;
• Comply with legal obligations and enforce our Terms.

We use cookies, local storage, and similar technologies to operate features (such as your cart and age verification), analyze usage, and—where enabled—support advertising and measurement. Some of these activities may be considered “sales” or “sharing” of personal information, or “targeted advertising,” under certain state laws.

You can manage cookie-based preferences through your browser and your marketing and sale/sharing preferences through Your Privacy Choices. We honor Global Privacy Control (GPC) signals where required.

We may disclose information to:

• Service providers who perform functions on our behalf (payment processing, shipping/logistics, hosting, email, analytics, customer support);
• Advertising and analytics partners, where you have not opted out of such sharing;
• Legal and safety recipients, when required by law, to respond to legal process, or to protect rights, property, or safety;
• Business-transfer recipients in connection with a merger, acquisition, financing, or sale of assets.
• We do not sell personal information for money. We do not knowingly disclose information beyond what is described here.

Depending on where you live, you may have rights to access, correct, delete, or obtain a portable copy of your personal information; to opt out of the sale/sharing of personal information and targeted advertising; and to not be discriminated against for exercising these rights.

You can exercise opt-out and marketing choices through Your Privacy Choices or by contacting us. You may also unsubscribe from marketing email at any time using the link in those messages. We will verify requests as required by law and may decline where an exception applies.

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and restricted access. Payment processing uses a PCI-compliant third-party provider, and we do not store full card numbers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Under the CCPA/CPRA, California residents may request to know the categories and specific pieces of personal information we collect, the sources, the business purposes, and the categories of third parties with whom we disclose it; request deletion or correction; and opt out of the sale/sharing of personal information. You may exercise the opt-out via Your Privacy Choices. You may use an authorized agent, and we will not discriminate against you for exercising your rights.

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and others) may have similar rights to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted advertising, sale, and certain profiling. You may exercise these rights as described above and may appeal a denial by contacting us.

To the extent any information we process is considered “consumer health data” under laws such as Washington’s My Health My Data Act, Nevada’s health-data law, or the Connecticut Data Privacy Act, please see our separate Consumer Health Data Privacy Policy.

We retain personal information for as long as necessary to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

The Services are intended only for qualified researchers aged 21 and over and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact us and we will delete it.

We may update this Policy from time to time. Material changes will be indicated by updating the “Last updated” date, and where required we will provide additional notice.

For privacy questions or to exercise your rights: care@peptideresearch.center.